Return policy
Deen International will offer you a refund of a value copun on only onused items returned to Deen International within 14 days of receipt provided they are in their original re-saleable condition. If 14 days have gone by since your receipt, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We will issue a value copun (excluding delivery fees) within 14 working days of receipt. Your statutory rights are not affected.
To return any item to Deen International, please, follow these steps:
1 – Request a Return Merchandise Authorisation (RMA). Contact our customer service team to obtain your Request Merchandise Authorisation (RMA). When requesting your RMA, provide your order reference number and which items you wish to return. Returns cannot be processed without a RMA. To request your RMA, please, contact our customer service team on info@deeninternational.nl
2 – Return items. Send the items you wish to return to Deen International following the instructions you would have received from us, including your unique RMA. Wrap items securely in the same or similar packaging in which you received them. The item is your responsibility until it reaches us. We recommend you return your package by Recorded Delivery or using a delivery service that insures you for the value of the goods as Deen International is not liable for lost returned parcels. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. The address for returns is:
DEEN INTERNATIONAL
Minister van hallstraat 19
5912 KL Venlo
The Netherlands
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
